Terms and Conditions

ADR Support Pty Ltd – website

 

1. Acknowledgment of Country

ADR Support Pty Ltd acknowledges the Traditional Custodians of the lands on which we operate and live. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples. We recognise their continuing connection to land, waters, and culture.

2. Legal Identity and Acceptance of Terms

This website is operated by ADR Support Pty Ltd (hereinafter referred to as “Us”, “Our”, or “We”). The terms “You” and “Your” refer to the client, visitor, website user, or any person accessing this website.

By accessing and using this website, You signify Your express acceptance of, and agreement to be bound by, these Terms and Conditions, Our Privacy Policy, and Our Website Disclaimer. These instruments collectively constitute the legally binding agreement governing the relationship between ADR Support Pty Ltd and You in relation to Your use of this website.

You must be over 18 years of age to use this website and to purchase any goods or services.

3. Amendment of Terms

ADR Support Pty Ltd reserves the right, at its absolute discretion, to change, modify, add, or remove portions of these terms at any time. It is Your sole responsibility to review these terms regularly prior to using the website to ensure You are aware of any modifications. We shall use reasonable endeavours to notify You of significant or substantive changes where practicable. Your continued use of the website following the posting of any updates shall be regarded as conclusive evidence of Your agreement to be bound by the modified terms.

4. Limitation of Liability

It is an essential pre-condition to Your use of this website that You agree and accept that ADR Support Pty Ltd is not legally responsible for any loss or damage You might suffer related to Your use of the website, whether arising from errors or omissions in Our documents or information, any goods or services We may offer, or from any other use of the website. This includes Your use of or reliance on any third-party content, links, comments, or advertisements.

Your use of, or reliance on, any information or materials on this website is entirely at Your own risk, for which We shall not be liable. It shall be Your own responsibility to ensure that any products, services, or information available through this website meet Your specific personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors, and We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

5. Competition and Consumer Act Compliance

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), ADR Support Pty Ltd’s liability for any breach of a term of this agreement is limited to:

  • The supplying of the goods or services to You again;
  • The replacement of the goods; or
  • The payment of the cost of having the goods or services supplied to You again.

6. Delivery and Refunds

6.1 Physical and Digital Goods

Physical goods are processed promptly upon receipt of full payment and may be delivered via Australia Post or reputable courier companies. Delivery typically takes between 2 and 14 days, depending on the selected option. ADR Support Pty Ltd is not responsible for goods damaged in transit or not received; such matters must be resolved directly with the carrier. Replacement of lost or damaged items remains at Our sole discretion.

Digital goods are delivered immediately upon purchase. You acknowledge the inherent risks associated with downloading software and digital goods. Should technical issues occur during download, You are advised to contact Us for assistance.

6.2 Returns and Refunds

ADR Support Pty Ltd handles returns and processes refunds in accordance with Australian Consumer Protection legislation. To request a refund, You must notify Us within 30 days of purchase with a valid reason for the return. If We are unable to resolve Your complaint, We will process a refund upon timely receipt of the goods. Unopened goods will be refunded in full.

7. Third-Party Content and Disclaimers

7.1 External Links

We may, from time to time, provide links to other websites, advertisements, and information on those websites for Your convenience. This does not imply sponsorship, endorsement, approval, or any formal arrangement between ADR Support Pty Ltd and the owners of those websites. We take no responsibility for content found on linked third-party websites.

7.2 General Disclaimer

To the fullest extent permitted by law, ADR Support Pty Ltd absolutely disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for any particular purpose. We give no warranty that the documents, goods, or services will be free of errors, that defects will be corrected, or that the website or its server is free of viruses or other harmful components.

The user bears all costs of any servicing, repairs, or correction required as a result of using this website.

8. Privacy and Data Security

8.1 Data Collection and Protection

We are committed to protecting Your privacy and strictly adhere to the Australian Privacy Principles. All information received from customers is protected by secure servers and software that encrypts data before transmission. All customer data is secured against unauthorised access. Credit card information is not stored on Our company servers.

8.2 Disclosure of Information

ADR Support Pty Ltd may be required, in certain circumstances, to disclose information in good faith. Such disclosure shall only occur:

  1. As required by law or by any court of competent jurisdiction;
  2. To enforce the terms of any of Our customer agreements; or
  3. To protect the rights, property, or safety of Our customers or third parties.

9. Intellectual Property and Usage Restrictions

9.1 Exclusion of Competitors

If You are in the business of creating similar documents, goods, or services for the purpose of providing them for a fee to users, then You are a competitor of ADR Support Pty Ltd. We expressly exclude and do not permit You to use or access Our website, download any documents or information, or obtain such materials through a third party. If You breach this term, ADR Support Pty Ltd will hold You fully responsible for any loss sustained and further hold You strictly accountable for all profits made from such unpermitted and improper use.

9.2 Copyright and Trademarks

This website contains material owned by or licensed to Us, including but not limited to design, layout, look, appearance, trademarks, and graphics.

  • Permitted Use: You may print or download extracts to a local hard disk for Your personal and non-commercial use only. You may also copy content to individual third parties for their personal use, provided You acknowledge this website as the source of the material.
  • Prohibited Use: Except as expressly permitted above, You may not reproduce, republish, distribute, or commercially exploit the content without Our express written permission.

10. Consulting and ADR Services

10.1 Service Reliance

By engaging Our professional services, You agree that ADR Support Pty Ltd is reliant on the information supplied by the client and others. We cannot be held responsible for results or consequences based on inaccurate, incomplete, or misleading information provided by You or others. You bear full liability and responsibility for any decisions made based on Our services or recommendations.

10.2 No Legal Advice

The information contained on this website is for educational and informational purposes only. It is not to be construed as legal or business advice and shall not serve as a substitute for professional advice tailored to Your specific circumstances.

11. Mandatory Alternative Dispute Resolution (ADR)

In the event of a dispute arising out of or in connection with these terms or Our services, the parties agree that it is a condition precedent to the commencement of litigation that they follow this mandatory dispute resolution process:

  1. Negotiation: The parties must first attempt to resolve the matter through good-faith negotiation. Negotiation begins upon service of a written notice of dispute by one party to the other;
  2. Mediation: If negotiation fails to resolve the dispute within thirty (30) days, the parties must submit the dispute to formal mediation. The mediation shall take place in Melbourne, Victoria, before a mediator mutually agreed upon by the parties. The costs of the mediator shall be shared equally between the parties.

12. General Provisions and Jurisdiction

12.1 Whole Agreement

These terms and conditions represent the whole agreement between You and ADR Support Pty Ltd concerning Your use and access to the website and materials therein. No other term is to be included except where required by Commonwealth or State/Territory legislation. All implied terms, except those implied by statute which cannot be expressly excluded, are hereby excluded.

12.2 Exclusion of Unenforceable Terms (Severability)

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory, then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause, if legal and enforceable in any other State or Territory, shall continue to be fully enforceable and part of this agreement in those other jurisdictions.

12.3 Jurisdiction

This agreement and this website are subject to the laws of Victoria and Australia. Any dispute resulting in litigation must be submitted to the exclusive jurisdiction of the courts of Victoria.

Last Updated: 30 July 2026

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